Contact
Phone calls are preferred. To schedule an appointment, please call the office at 512.766.6732. Texting is not a feature of the appointment line. Our phone number will appear as “Unknown” for your privacy. Most patients add our office number to contacts in order to receive calls.
Please allow one to two business days for response. Thank you for your patience.
Please make sure your voicemail is set up to receive messages. If your voicemail is full and we are unable to contact you, we will not be able to set up appointments or communicate about your care.
NOTE: Our convenience to text or email each other is acknowledged; however, Dr. Markle is typically with patients all day and inconsistently available. Also, most digital messages are not secure. Psychological and neuropsychological services are a very personal experience, requiring appropriate arrangements for protection of health information (HIPAA and PHI).
Established patients may send secure messages via our patient portal https://minda-markle.clientsecure.me. You will be provided a PIN number or link to the portal when you schedule your appointment.
Portal messages are checked daily when the office is open.
Prior to your initial consultation
If you have any questions before initiating treatment or following up on your physician referral, Dr. Markle offers a complimentary 15 minute consultation. Please call to request a consultation, if you prefer this option before scheduling your assessment.
INSURANCE
Patients are encouraged to call their insurance companies and know your benefits and what insurance will cover.
Dr. Markle cannot determine insurance coverage and reimbursement. Health insurance has become increasingly complex and changes often. We only have what insurance provides in the system. And, insurance companies may process claims differently than the estimate of benefits they provide our office. Patients will be responsible for services not covered, regardless of circumstances. Patients will be required to accept a financial agreement.
WHAT TO ASK YOUR INSURANCE: Your insurance company must inform you whether you have an outstanding deductible (which means you pay out of pocket at a contracted rate), or inform you if you have a copay or coinsurance that will be due at your office visit. Insurance must also inform you of any needs for pre-authorizations requirements before your office visit.
ASSESSMENT PROCEDURE CODES: Insurance uses procedure or CPT codes to price your claims. If you hope to use insurance for an assessment, be sure to know whether your policy covers neuropsychological and psychological assessment. CPT (procedure) codes that may be reported to insurance include: 90791, 96116, 96132, 96133, 96136, 96137.
PSYCHOTHERAPY PROCEDURE CODES: CPT (procedure) codes reported to insurance for psychotherapy and behavioral interventions primarily include 90791 (initial consultation), 90837 (weekly sessions).
OUT OF NETWORK: If you are out of network, we will provide you a SuperBill to submit to your insurance. SuperBills allow patients to get partial reimbursement from your insurance, and varies based on your insurance policy. Dr. Markle has no ability to determine out of network payments, and you must communicate directly with your insurance company.
SPECIAL NOTICE FOR WELLMED MEMBERS who have UnitedHealthCare insurance: We understand UnitedHealthCare is informing patients Dr. Markle is in-network. Please know: Dr. Markle is an out-of-network provider with WellMed. We do not have a contract with that third party company. WellMed contracts with UnitedHealthCare, but Dr. Markle’s UnitedHealthCare contract does not cover services for WellMed members. You are welcome to get an assessment out-of-network, and we are happy to provide an estimate and a SuperBill for you to submit for out-of-network services. However, we are unable to process in-network benefits and file claims for WellMed members.
NOTICE FOR BLUE CROSS BLUE SHIELD HMO MEMBERS (Magellan): Please confirm with your insurance company that your behavioral health is handled by Blue Cross Blue Shield. In the state of Texas, a majority of marketplace plans are managed by a third party company named Magellan Healthcare. Dr. Markle is out-of-network for Magellan Healthcare.
➤ location
2630 Exposition Blvd Suite G12
Austin, TX 78703
Office Hours
Tuesday - Friday (closed Mondays)
Office hours vary according to psychotherapy, assessment appointments, and hospital consultation schedules
☎ Contact
512.766.4632 office (phone line does not support texting)
NEW PATIENTS ARE ENCOURAGED TO CALL
Email is not a feature for prospective patients.
Email is utilized for administrative purposes only - after patients are established and provide written/electronic authorization.
Established patients may use the patient portal: https://minda-markle.clientsecure.me